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Shipping Details
Shipping DetailsHow we ship products to you: We ship flooring nationwide utilizing the services of a few select carriers.� Your products are fully insured during transit.� Please do not refuse your shipment without calling one of our friendly sales representatives.��We pass our discounted freight rates directly on to our customers insuring that you get the lowest rates possible. � |
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Freight Prices:��
Shipping prices are determined by the weight of the order and the distance between the origination and destination locations. Generally, the larger an order is the larger the freight costs will be. However, on larger orders the cost of the shipping relative to the cost of the freight per sq. ft. of materials will be lower. This happens because of variables in the transportation of your materials such as pick up, delivery and space required. Residential delivery is available at an additional expense of $50.00 in most areas.� Our online freight rater will provide realtime rates automatically when you provide a zip code for delivery.� In some cases this system can fail and display an incorrect rate.� If this is the case we will contact you.� Under no circumstances will we charge your card more than the stated amount of your total bill.� However, due to the chance of flaws we reserve the right to cancel or deny any order.
What we need for an exact freight quotation: 1.� Add the product and amount of flooring you require including all accessory items to your shopping cart. 3.� When you proceed to checkout and confirm your shipping address you will need to recalculate your shipping based on the delivery address provided. Shipping options: We can ship your freight to any location in the world. The cheapest freight is usually shipped to a freight terminal in a major city near your location. Delivery to a terminal or business address is the same price in most cases. Shipping to a residential address will add $50.00 to your freight costs but in many cases is the preferred option simply because of the convenience as well as the shear weight of the products being shipped. Shipping / Transit times :
Residential Delivery - this is a curbside delivery. The driver will place the materials on the tailgate of the truck and you are responsible for meeting them there at an arranged time to unload the materials. Most products are shipped on pallets of individual cartons weighing 25-80lbs. each and the customer is responsible for unloading the materials from the tailgate. What you must do when your order arrives: Inspect the goods thoroughly for damages. In the unlikely event that there are damages make sure that they are noted on the delivery receipt and you are provided a copy. We will not accept freight damage claims without this receipt. You must be home to accept the residential delivery. You will need to help unload the materials from the truck. If you are unable to do so please contact us for a Special Service Quotation. Regulations and liabilities of the freight companies do not permit for special services that are not contracted in advance. Take your flooring in to the space where it is to be installed to allow for the proper acclimation time. Enjoy your new floors. Please do not refuse your shipment without calling one of our friendly sales representatives.� As stated above, your shipment is fully insured by the carrier, and most concerns can be resolved immediately without the need for a refusal and possible redelivery.� A refusal of delivery without consulting one of our sales representatives may result in additional charges including but not limited to storage and�redelivery. Please call us for quotations on Truckload Orders at 1-866-857-5548 |