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Returns / Cancellations
Refunds and Cancellations-
No Refunds will be offered on Discontinued Merchandise or Lot Specials. In the event that you need to cancel your order Please contact us ASAP: toll free at 866-857-5548.
Cancellations-
You may cancel your order at any time without penalty if the following conditions exist.
1. Your item is a regular stock item and is not a special order item.
2. Your order has not shipped.
In the event that you need to cancel an order after it has shipped contact us immediately. You will be responisble for all freight costs as well as re stocking charges for the item. You may not cancel orders or return items that are "Special Order" not regularly stocked items and custom flooring.
Due to changes that can occur in production lots returns will not be allowed after 30 days. If the order has been shipped you will be responsible for all freight charges incurred to you as well as the freight charges for the return of the merchandise.
Conditions of returns-
1. Only materials in original and unopened packaging will be considered for return.
2. No returns will be accepted without a Return Authorization Number. (Numbers will be given at the sole discretion of Black River Flooring Corp.)
3. The return must be for all of the materials purchased. We can not accept returns for unused materials (product overages)
4. All returns are subject to a 30% restocking fee.
5. Customers returning items are responsible for all shipping costs associated with the original order as well as return freight cost.
6. Refunds will be made in the same form of payment as originally used to pay for the order within 14 business days of receiving the items in our warehouse.
Moldings and Accessory items-
We can not accept returns on moldings or open cartons of materials. Wood and cork floors are products of nature and natural color variation can be expected. Moldings are not typically made by the same companies that manufacture the flooring products. Moldings are meant to be coordinating and to be as best of match as possible. If you need an exact match for moldings of flooring we suggest that you fabricate moldings directly from the flooring which you ordered.
The Return policy is good for a period of 30 days from date of purchase, after 30 days we can not accept returns on any orders. Site images may not be accurate due to the various types and settings of monitors. Samples are available for verification of milling and finish details.
